Talk to a human联系人工客服
Email is the most reliable channel. We log every inquiry against your account so nothing falls through the cracks.邮件是最可靠的渠道。每条咨询都会与您的账户关联记录，确保不会遗漏。
Email:邮箱： support@xtoobox.com
Hours:服务时间： Mon–Fri, 9:00–18:00 China Standard Time (UTC+8). Weekends roll-up, urgent warehouse issues handled on call.周一至周五 9:00–18:00 北京时间（UTC+8）。周末合并值班，仓库紧急情况可电话支援。
Languages:支持语言： English, 中文 (Simplified & Traditional)英文、中文（简体与繁体）
Response window:回复时效： Within 1 business day; within 4 hours for warehouse or in-transit issues.一个工作日内回复；仓库或在途问题 4 小时内回复。
Send us a message给我们留言
Before you write us在留言之前
Read the FAQ查看常见问题
Short answers about costs, Section 321 duty-free, storage windows, insurance and delivery times.关于费用、Section 321 免税、免费存放期、保险与时效的简短问答。
Open FAQ查看 FAQ →Skim the guides浏览指南
Step-by-step playbooks for buying from Taobao, 1688 and JD and shipping to the U.S.从淘宝、1688、京东购物并发往美国的分步操作手册。
Open guides查看指南 →Track first先查物流
Nine plain-language milestones from “received at SZX” to “delivered at your door.”从“深圳到仓”到“美国派送”的 9 个通俗物流节点。
Open tracking查看跟踪 →